Terms of service
By placing an order with Lucky Seven Print Shop and paying the invoice in full, you are approving the order invoice, artwork proof given, and the following Terms and Conditions:
PaymenT
Full payment is required upfront for all orders before any work begins, unless otherwise specified.
Payments can be made by Cash, Credit / Debit card, PayPal, Zelle or Venmo.
Artwork
All artwork files must be 300dpi or vector format. All text must be converted to outlines. We will adjust artwork print size to what we thing looks best unless customer specifies specific print dimensions.
Printing can only be as good as the artwork.
Lucky Seven Print Shop will not be responsible for poor quality printing due to poor artwork.
Turnaround
Average turnaround for most orders is 10-15 business days (Mon – Fri) plus shipping time (if applicable). This turnaround time is not guaranteed.
Adding Tags, Foiling, or other custom print locations may extend the turnaround time.
Must Have Dates
Lucky Seven Print Shop will do everything we can to meet any must-have date, but we cannot guarantee it. Rush fees may apply.
Customer will be responsible for any expedited shipping charges associated with the order.
Shipping
Shipping cost will be billed separately once the order has been completed and packaged.
Lucky Seven Print Shop is not responsible for any loss, damage or shipping delays caused by the delivery carrier.
Printable Areas
Please note that not all shirts will be sewn exactly the same; these dimensions are to be used for reference as a “safe” zone to avoid printing on any seams or edges.
Unisex Extra Small – 12” W x 20” H
Unisex Small – 14” W x 20” H
Unisex Medium – 15” W x 22” H
Unisex Large – 17” W x 24” H
Youth Small – 13” W x 13” H
Youth Medium – 13” W x 16” H
Youth Large – 14” W x 19” H
NOTE: Any print that goes over a seam can result in imperfections on the print.
Printing Over Seams
Inconsistencies may occur in ink coverage and registration when printing over the seams, collar or any other edges. Large prints run the risk of printing over seams. Lucky Seven Print Shop is not responsible for these inconsistencies.
Cancelled Orders
Orders may be cancelled up until full payment of the invoice is made. Once full payment is made, no refunds will be issued.
RETURN POLICY
We have a 72 hour return policy, which means you have 72 hours after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@lucky7print.com.
Please note that returns will need to be sent to the following address: 2021 E. Gladstone St. Unit N. Glendora, CA 91740
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Garment Variances
Lucky Seven Print Shop cannot guarantee variances in size/shades/construction of garments and merchandise.
Ink Colors
If the customer does not specify a Pantone color out of a Coated Pantone Book, then Lucky Seven Print Shop uses its best guess according to our art department’s monitor. We will pick a specific Pantone for that order, and use it on all other orders to keep consistency. Ink color may vary depending on print style, garment type, or garment blend. Lucky Seven Print Shop is not responsible for these color variances.
Pricing
Lucky Seven Print Shop has the right to change pricing without notice.
Misprints
Lucky Seven Print Shop will not be responsible for misprints up to 5% per design.
Polyester / Blended Items
Polyester items can be a struggle to print on depending on the brand or the way they were dyed. The reason polyester can be a struggle to print on is because of a reaction known as dye migration. Dye migration is basically just as it sounds; small dye particles moving from one place (fabric) to another (ink). This causes an unwanted change or tint in ink color. We combat this by using special Polyester inks and bleed blockers, but once in a while there is a chance for some bleeding depending on the garment. Lucky Seven Print Shop is not responsible for this issue.
The apparel brand I received is different from what I ordered
When your order is placed, our team orders your apparel blanks from our distributor. Sometimes that item is out of stock. In this case, we will order a brand that is comparable or possibly better than the apparel you chose. We need to make these on the fly decisions to make sure we get your blanks on time to produce your order.
Trademarks & Licensing
Lucky Seven Print Shop is not liable for the use of Trademarked or Licensed Images. Customer assumes full responsibility for the use there of.
ADDITIONAL STUFF
Lucky Seven Print Shop has the right to change terms and conditions without notice.